Frequently Asked Questions

  • Do you offer 24/7 emergency response?

    Yes, we provide 24/7 emergency response for water, mold, fire damage, and plumbing emergencies. Our family-operated team serves Central Washington with immediate dispatch and certified technicians available around the clock.

  • Are your technicians certified?

    Yes, our technicians are trained and certified in water mitigation, mold remediation, and structural drying. Our team follows IICRC standards for water restoration and EPA standards for mold work.

  • Do you work with insurance companies?

    Yes, we work directly with major insurers for stress-free claims processing. We provide complete documentation and maintain strong relationships with local insurance carriers for smooth coordination.

  • What areas do you serve?

    We serve Ellensburg and nearby communities including Cle Elum, Kittitas, Yakima, Thorp, and Roslyn. Our team covers Central Washington with focus on Kittitas County properties.

  • Do you test for asbestos?

    Yes, we offer lab-verified asbestos sampling and inspection services for older structures. This is recommended before remodeling or water-damage repairs in pre-1980 homes in compliance with Washington State requirements.

  • How do you prevent mold growth?

    We integrate mold prevention into every water restoration project using moisture mapping, controlled drying, antimicrobial treatments, and HEPA filtration. We address moisture sources to reduce recurrence risk long-term.

  • Do you handle fire damage restoration?

    Yes, we restore properties damaged by fire, smoke, and firefighting water. Services include odor removal using ozone generators, soot cleanup, and structure repair with direct insurance coordination.

  • What equipment do you use?

    We use professional-grade equipment including truck-mounted extraction systems, industrial fans, dehumidifiers, thermal imaging, HEPA vacuums, and air scrubbers for complete moisture removal and air quality protection.

  • Do you offer plumbing services?

    Yes, we handle emergency plumbing leaks, burst pipes, and fixture replacement. Our local plumbers use advanced leak-location tools and offer preventive maintenance programs available 24/7.

  • Can you help with basement flooding?

    Yes, we specialize in basement water extraction and drying with particular expertise in Central Washington's humidity-prone basements and crawl spaces. We monitor sub-floor moisture until completely dry.

  • Do you serve commercial properties?

    Yes, we provide water mitigation, mold remediation, and restoration services for commercial buildings, multi-unit properties, apartments, and office buildings throughout Ellensburg and surrounding areas.

  • What's included in water damage restoration?

    Our comprehensive restoration covers cleanup to rebuild including flooring replacement, drywall repair, repainting, debris removal, and structural repairs. We handle everything from initial water extraction through final restoration.